Privacy policy

Last updated: August 5, 2025

Sowentia operates this online store powered by Shopify. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, services, or complete a transaction with us. By accessing our store and using our services, you consent to the practices described below.

1. Personal Information We Collect

We may collect the following types of information:

  • Contact details: name, address, phone number, email, billing and shipping address
  • Payment information: credit card, transaction details, payment preferences
  • Account information: login credentials, user preferences
  • Browsing data: IP address, browser type, device used, pages visited
  • Purchase history: products viewed, purchased, returned, or added to cart
  • Communications: interactions with our customer service

2. Source of Data Collected

  • Directly provided by you during account creation or ordering
  • Automatically collected via cookies or site navigation
  • Provided by our partners or service providers acting on our behalf

3. Use of Your Data

  • Order processing, deliveries, returns
  • Managing your account and personalizing your experience
  • Marketing communication (email, SMS, advertising)
  • Improving our services and performance analysis
  • Fraud prevention, transaction security
  • Legal or regulatory compliance

4. Data Sharing

  • With Shopify, our e-commerce platform
  • With service providers (payment, hosting, logistics, marketing)
  • With advertising partners (Meta, Google, etc.) in accordance with applicable laws
  • As part of legal obligations or judicial procedures

5. Shopify Relationship

Shopify hosts our store and processes your data to deliver the services. Shopify may also use your data for its own functionalities. For more information, see the Shopify Privacy Policy.

6. Children’s Data

Our services are not intended for children under the age of 16. We do not knowingly collect their data. If you are a parent or guardian, contact us to request the deletion of this data if necessary.

7. Data Security and Retention

We apply technical and organizational security measures. However, no data transmission is 100% secure. Retention periods depend on the purpose (active customer account, legal obligation, etc.).

8. Your Rights

  • Right to access, rectify, or delete your data
  • Right to object to processing
  • Right to data portability
  • Withdrawal of consent at any time
  • Managing communication preferences (unsubscribe from emails, etc.)

You can exercise these rights by contacting us at the address below or via Shopify's Privacy Portal.

9. International Transfers

Your data may be transferred outside the EEA. These transfers are governed by standard contractual clauses or equivalent mechanisms.

10. External Links

We are not responsible for the practices of third-party sites we link to via hyperlinks, widgets, or integrations. Please review their respective privacy policies.

11. Updates

We may update this policy at any time. The update date will be indicated at the top of the page.

12. Contact

For any questions, rights requests, or complaints:

  • Email: sowentia@gmail.com
  • Address: Avenue Louise 480, 1050 Brussels, Belgium